Try one or all of these:

1. Try clearing the cache and cookies from your browser (see below).

2. You may also want to try taking the picture of your document with a different device/camera.  Some cell phones save files in a format not compatible with the upload process.

3. Get a free image converter app and use it to convert your picture to a PDF, JPG, or PNG file and re-upload the image.  Try to avoid taking newer motion-photo type images for your documents as these may not work.

How-to in clear the cache in a browser:

Chrome: https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en

Safari Mac: https://support.apple.com/guide/safari/clear-your-browsing-history-sfri47acf5d6/mac

Microsoft Edge: https://support.microsoft.com/en-us/help/10607/microsoft-edge-view-delete-browser-history

If you have questions about registration or need help getting started, please contact your child's school.

As long as your apartment number is included in the Mailing Address fields, you do not need to do anything. 

Please complete the Returning Student Verification process.  Contact your child's school if you have questions.

If the person trying to enroll the child is not the parent or legal guardian they will need to contact the Office of Student Services.

Office of Student Services:
https://www.rock-hill.k12.sc.us/Page/1843

803-981-1041

Please visit our withdrawal instructions page for current withdrawal information.

Complete the Returning Student Verification Gateway, and you must submit a valid proof of residence to your child's school in order to complete the verification process.  Your student will not receive a teacher assignment or schedule unless the school has received this documentation.

If the Returning Student Verification Gateway shows the incorrect school due to School of Choice or Hardship approval, please complete the Returning Student Verification Gateway and contact the listed school or the district office for assistance.