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- Locate My Bus - My Stop App
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GPS Bus Tracking System
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Locate your Bus - My Stop App
MyStop is a web-based application available to all Rock Hill Schools parents and students that lets them access live bus GPS information. Using a smartphone, tablet or desktop computer, parents and students can view the current location of buses on routes and the estimated time of arrival at their neighborhood bus stops. This simple and informative tool gives parents, guardians and students the ability to know approximately where the school bus is on its route. MyStop displays the school bus’s approximate location on a map, as well as the estimated time of arrival (ETA) to a specific student’s bus stop. The school bus’s location is automatically updated every few minutes, and the ETA is recalculated to accommodate any delays due to traffic while the bus is en route.
To access E-Link/MyStop please follow the steps below.
1. From a computer (not mobile device) access the website https://versatransweb04.tylertech.com/.../elinkrp/login.aspx
2. Log in with the phone number that you gave your school to call for attendance or emergency notification, 10 digits without the dashes (Example 1234567890) as the username and password. If the system will not log you in, you will need to communicate with your school to determine what your phone number is and possibly update.
3. Upon the first login, you will be required to change your password (min 8 characters) and enter your email address and choose a security question needed for password retrieval.
4. Once logged into E-Link, select work with students and view my students. Verify that your student(s) are found. If they are not, your primary number will need to be updated at the school of the missing student(s) so that all your student(s) have the same primary number.
5. Select a student and verify that demographic and transportation information is accurate. If the demographic information is not accurate, it will need to be updated at the school.
If the transportation information is not accurate, please use the Parent Communication Form, located on the E-Link Home page, to notify transportation of any changes or email BusHelp@rhmail.org
6. Log out of E-Link
7. From your mobile device, download the MyStop App via Android Google Play or the Apple App Store by searching for “Versatrans My Stop”
8. Open the My Stop App
9. Select “Rock Hill Schools (SC)”
10. Enter the username and password that were used with the E-Link application. Remember to use the password that you created. Both applications will have the same passwords.
11. Please refer to the website https://www.rock-hill.k12.sc.us/mystop for FAQ’s and help topics for the MyStop app.
Frequently Asked Questions
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Why don’t I get a black screen asking me to put in my Username and Password?
It is important to download Versatrans My Stop; there are multiple similar applications in the application store and downloading the incorrect application will create confusion.
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Why are my username and password saying they are incorrect?
First, make sure you have selected the proper school district from the menu. Select Not your school to go back to a list of districts.
Second, make sure you are using your district assigned credentials.
If you are not aware of your district assigned credentials, please contact BusHelp@rhmail.org.
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Why does the screen say No Active Route Found?
If your student’s bus is not running then the message will be No Active Route Found. As soon as the bus is running you will see route information.
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How do I switch to look at another one of my student’s bus information?
Simply click the drop-down arrow next to your student’s name on the Map section. This will show all students assigned to you. If one or more of your students are missing contact the transportation department to have this fixed.
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Why am I not getting any notifications in the application?
Notifications must be turned On; click on the Setup tab and ensure notifications are turned on.
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What if I need to change my address because I moved?
This process is done through the school district after updated address verification documents have been provided. Please contact your childs school to have this completed.
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What mobile devices are supported by My Stop?
The My Stop app is supported by Adroid and Apple devices with the following minimum operating systems:
- Android rev 2.1 and up
- Apple iOS 5.0.1 and up
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How often is the bus location updated?
When in route, the bus location is automatically updated every 30 seconds and the estimated time of arrival (ETA) is recalculated to accommodate delays along the route.
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Can anyone else see my student’s bus information?
Only if you share the username and password for your student. The login information is not exclusive, meaning multiple people can be logged in with the same information (i.e. Mom, Dad, 10th grader, 8th grade sibling, etc.) on several devices at the same time. Although each user can view the path of their student’s assigned bus, only the information for that user’s student’s stop is visible to them. No personal data (phone, address, e-mail, etc.) of any kind is accessible.
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Who do I contact for any questions about My Stop?
Reach out to our transportation department for questions about My Stop. Please ensure you have reviewed all the items listed above before reaching out. We can be reached by e-mail at BusHelp@rhmail.org.